To sign in to your ALCO account, click the person icon in the top right corner of our website, or sign in here. When you sign in, we'll send a secure login link to your email. You can also sign in with Shop Pay if it's available for your account. If

To sign in to your ALCO account, click the person icon in the top right corner of our website, or <a href="https://alcojewelry.com/account/login" target="_blank" rel="noopener noreferrer">sign in here</a>.When you sign in, we&apos;ll send a secure login link to your email. You can also sign in with Shop Pay if it&apos;s available for your account.If you&apos;re having trouble signing in, try the following:<ul data-start="541" data-end="814"><li data-section-id="1p0qupn" data-start="541" data-end="623" style="font-size: 16px;">Make sure you&apos;re using the same email address you used when placing your orders.</li><li data-section-id="r6jv1s" data-start="624" data-end="698" style="font-size: 16px;">Check your spam or promotions folder if you don&apos;t see the sign-in email.</li><li data-section-id="1n0e2zn" data-start="699" data-end="814" style="font-size: 16px;">If you&apos;re signing in with Shop Pay, make sure you&apos;re using the same email address connected to your Shop account.</li></ul><h3 data-section-id="1r8ug1f" data-start="816" data-end="846" id="dont-have-an-account-yet">Don&apos;t have an account yet?</h3>You can create one the first time you sign in using your email address. If you&apos;ve placed an order with us before, be sure to use the same email address so your order history and loyalty rewards are connected to your account.<h3 data-section-id="ytewan" data-start="1074" data-end="1099" id="still-having-trouble">Still having trouble?</h3>If you&apos;re still unable to sign in, please contact our Customer Support team and we&apos;ll be happy to help.

I'm having trouble logging in

You can view your rewards by visiting the Loyalty Program page, located in the footer of our website. When you open the Loyalty Program page, you'll be prompted to sign in if you aren't already logged in. If you're already signed in, the page will au

You can view your rewards by visiting the <a href="https://alcojewelry.com/pages/reward" target="_blank" rel="noopener noreferrer">Loyalty Program</a> page, located in the footer of our website.When you open the Loyalty Program page, you&apos;ll be prompted to sign in if you aren&apos;t already logged in. If you&apos;re already signed in, the page will automatically display your rewards information.From the Rewards page, you can:<ul data-start="352" data-end="470"><li data-section-id="smxlot" data-start="352" data-end="378" style="font-size: 16px;">View your points balance</li><li data-section-id="whew0n" data-start="379" data-end="407" style="font-size: 16px;">See your available rewards</li><li data-section-id="1vq13zl" data-start="408" data-end="442" style="font-size: 16px;">Redeem points for discount codes</li><li data-section-id="uq7olu" data-start="443" data-end="470" style="font-size: 16px;">View your rewards history</li></ul>If you don&apos;t see your rewards, make sure you&apos;re signed in with the same email address you used to place your orders. Rewards and points are tied to the email address used at checkout.If you&apos;re still having trouble accessing your rewards, our customer support team is happy to help.

Where can I find my rewards?

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If you couldn't find the answer in our Help Center, our customer support team is happy to assist.

ALCO Jewelry

ACCOUNTS/LOYALTY PROGRAM

How do I make a return?

Do you offer refunds or exchanges?

What’s your return policy?

When will I get my refund?

RETURNS/EXCHANGES

How do I apply discount codes?

How do I use my rewards points?

How do I use my store credit?

PAYMENTS/STORE CREDIT

Do you offer expedited shipping?

Do you ship worldwide?

Do you offer free shipping?

What is your shipping policy?

How do I track my order?

What if my package gets lost or arrives damaged?

How long does delivery take?

How much does shipping cost?

My order was marked delivered but it’s not here.

SHIPPING/TRACKING

How do I find my ring size?

Are sold out items coming back?

I signed up for a restock alert but never received an email.

How do I sign up for restock notifications?

How do I know if an item will be restocked?

PRODUCTS/SIZING

What is your cancellation policy?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

How do I cancel my order?

Can I edit or add anything to my order?

ORDERS