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ALCO Jewelry

Need help with your ALCO Jewelry order? Find answers to shipping, returns, exchanges, order tracking, rewards, account access, and other frequently asked questions.

ALCO Jewelry Support

How do I make a return?

Do you offer refunds or exchanges?

What’s your return policy?

When will I get my refund?

RETURNS/EXCHANGES

How do I apply discount codes?

How do I use my rewards points?

How do I use my store credit?

PAYMENTS/STORE CREDIT

Do you offer expedited shipping?

Do you ship worldwide?

Do you offer free shipping?

What is your shipping policy?

How do I track my order?

What if my package gets lost or arrives damaged?

How long does delivery take?

How much does shipping cost?

My order was marked delivered but it’s not here.

SHIPPING/TRACKING

I'm having trouble logging in

Where can I find my rewards?

ACCOUNTS/LOYALTY PROGRAM

How do I find my ring size?

Are sold out items coming back?

I signed up for a restock alert but never received an email.

How do I sign up for restock notifications?

How do I know if an item will be restocked?

PRODUCTS/SIZING

What is your cancellation policy?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

How do I cancel my order?

Can I edit or add anything to my order?

ORDERS