ORDERS
What is your cancellation policy?
If you need to cancel your order, please do so as soon as possible. You can cancel your order yourself by clicking Edit Order on your order confirmation page or in your order confirmation email. Once the self-service editing window has closed, our te
What do I do if my item(s) arrives damaged?
We're sorry your order didn't arrive in perfect condition. Occasionally, items can be damaged during shipping. If your item arrives damaged, you can request a replacement, exchange, or refund through our Returns Portal. Once your request has been rev
What do I do if I receive the wrong item in my order?
We're sorry your order wasn't quite right. If you received the wrong item, you can request an exchange or refund through our Returns Portal. Once your request has been reviewed, we'll waive the return shipping and handling fee for approved claims. If
How do I cancel my order?
If you need to cancel your order, please do so as soon as possible. You can cancel your order yourself by clicking Edit Order on your order confirmation page or in your order confirmation email. Once the self-service editing window has closed, our te
Can I edit or add anything to my order?
Yes. You can make changes to your order within 15 minutes of placing it by clicking Edit Order on your order confirmation page or in your order confirmation email. During this time, you can:. After the 15-minute editing window has closed, we're no lo