Can't find what you're looking for?

If you couldn't find the answer in our Help Center, our customer support team is happy to assist.

ALCO Jewelry

Delivery time depends on the shipping method you select at checkout.U.S. Shipping<ul data-start="305" data-end="433"><li data-section-id="mpewp" data-start="305" data-end="347" style="font-size: 16px;">Standard Shipping: 3-5 business days</li><li data-section-id="ho3rct" data-start="348" data-end="389" style="font-size: 16px;">Express Shipping: 1-2 business days</li><li data-section-id="17ynarz" data-start="390" data-end="433" style="font-size: 16px;">Overnight Shipping: Next business day</li></ul>Please note: Delivery times begin after your order has been fulfilled and reflect transit time only. They do not include order processing time.Once your order ships, you&apos;ll receive a shipping confirmation email with tracking information so you can follow your package every step of the way.International Shipping<ul data-start="463" data-end="598"><li data-section-id="1vvqjpb" data-start="463" data-end="598" style="font-size: 16px;">Delivery times vary by destination. Your estimated delivery window will be shown in your shipping confirmation email.</li></ul>

Delivery time depends on the shipping method you select at checkout. U.S. Shipping. Please note: Delivery times begin after your order has been fulfilled and reflect transit time only. They do not include order processing time. Once your order ships,

How long does delivery take?

SHIPPING/TRACKING

How do I make a return?

Do you offer refunds or exchanges?

What’s your return policy?

When will I get my refund?

RETURNS/EXCHANGES

How do I apply discount codes?

How do I use my rewards points?

How do I use my store credit?

PAYMENTS/STORE CREDIT

Do you offer expedited shipping?

Do you ship worldwide?

Do you offer free shipping?

What is your shipping policy?

How do I track my order?

What if my package gets lost or arrives damaged?

How much does shipping cost?

My order was marked delivered but it’s not here.

I'm having trouble logging in

Where can I find my rewards?

ACCOUNTS/LOYALTY PROGRAM

How do I find my ring size?

Are sold out items coming back?

I signed up for a restock alert but never received an email.

How do I sign up for restock notifications?

How do I know if an item will be restocked?

PRODUCTS/SIZING

What is your cancellation policy?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

How do I cancel my order?

Can I edit or add anything to my order?

ORDERS

How long does delivery take?Updated 5 hours ago